FAQs

Can I pick up in your warehouse?

Yes, customers are welcome to pick up at 7B Colway Place, Wairau Valley Auckland. 9am-5pm Monday-Friday, 9am-2pm Saturday and Sunday

Do you offer vouchers or special codes?

Yes we will sometimes provide special deal or voucher codes.

Do you ship overseas?

no, we only ship in New Zealand at the moment.

How do you deliver parcels?

we use NZ professional courier and freight companies.

How long will delivery take?

Generally, parcels are delivered within about 1-2 working days for North Island. For South Island it takes about 2-3 working days for you to receive your item. If items have to be delivered to an RD address, please allow a further 1-2 working days on top of this.If you are not home between 8am-5pm Monday-Friday to receive parcel then a detailed card will be left where the item can be collected from.

What are the warranty and refund?

we provide 7 days return to base policy. The product must be in brand new and non-use condition with original package. full refund will be given if you are not happy with our products. shipping is at buyer’s expense.

What payment methods do we accept?

credit cards, bank transfer, cash