Return policy

We provide 7 days Return to Base Warranty, if you’re not happy with your items, it can be returned for a full purchase amount. The product must be in brand new condition with original package. Shipping is at buyer’s cost.

If an item is damaged upon arrival. You must contact us as soon as possible upon receiving your item.

If you have received incorrect items, we are extremely sorry about our mistake and for any inconvenience this might have caused.

If there are items missing from your order, you must report it to within 5 working days of receiving your order, we will interview the packer at our warehouse first and send you the missing item if it is proved to be our mistake. We bear no responsibility for items not reported as missing in the five working days following delivery.

If the item is faulty within Warranties period, we will arrange a pre-paid courier ticket for you to return the item to us for testing. If it is faulty, we will repair or replace damaged or faulty goods.

If the product cannot be repaired or exchanged for a same or similar item, a full refund will be provided.

If items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred. Please ensure that you have explored possible options such as flat batteries before returning the item to us.

Refunds will be processed via the method of payment, please be aware that bank clearance times vary and there may be some delay before funds appear in your account.

FAQ:

Can I pick up in your warehouse?

Yes, customers are welcome to pick up at 7B Colway Place, Wairau Valley, Auckland. 9am-5pm Monday-Friday, 9am-2pm Saturday and Sunday

Do you offer vouchers or special codes?

Yes we will sometimes provide special deal or voucher codes.

What payment methods do we accept?

credit cards, bank transfer, cash

How long will delivery take?

Generally, parcels are delivered within about 1-2 working days for North Island. For South Island it takes about 2-3 working days for you to receive your item. If items have to be delivered to an RD address, please allow a further 1-2 working days on top of this.If you are not home between 8am-5pm Monday-Friday to receive parcel then a detailed card will be left where the item can be collected from.

What are the warranty and refund?

we provide 7 days return to base policy. The product must be in brand new and non-use condition with original package. full refund will be given if you are not happy with our products. shipping is at buyer’s expense.

Do you ship overseas?

no, we only ship in New Zealand at the moment.

How do you deliver parcels?

we use NZ professional courier and freight companies.